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INFORMATION FOR TENANTS Once you have found a property through Salter Rex you will need to place a holding deposit on the property to remove it from the open market. This allows us to contact the landlord and agree terms. Please note that once you have put this deposit in place, it is non-refundable should you change your mind. We will confirm with you in writing the total amount payable to commence the tenancy which will include a one month rent in advance, six weeks deposit, and details of our contract, referencing and check out fees. We will take up your references using a professional referencing agency. Before your move in date we will require all outstanding money to be with us in cleared funds Part of your agreement with the landlord is for you to pay the utility bills ie. gas, electric, council tax (not applicable if you are a student), water rates, TV licence. One of our staff will be happy to help with the transfer to your name, if required. Students If you are a student, we will need a letter from your college and a guarantor will be required to cover your payment. This also applies to overseas students wishing to rent a property. It is also possible to pay six months rental in advance. Company Lets In the case of company lets, references will be required from accountants, bankers as well as additional trade references (we can change this formula to suite different companies). IMPORTANT INFORMATION FOR TENANTS IN MANAGED PROPERTIES The following notes are intended to give you a guide of yours and our responsibilities for properties which we manage on behalf of our clients. INVENTORY CHECK-IN On or before the day you move into the property an Inventory check-in will be carried out by an Inventory Clerk and in due course a copy of the Inventory will be forwarded to you. If you or your representative are not present at check-in, you will be required to sign and return the Declaration. Please notify us immediately if this appointment is not convenient to you. Check-in appointments cannot be re-arranged at short notice. A cancellation charge of £30.00 will be made if a check-in is cancelled, changed or postponed with less than two full working days notice having been given. KEYS A minimum of one set of keys per person will be provided at check-in. Copies of all keys issued will be held on file. If additional sets are required, Landlord's consent must be sought and keys will be cut at the tenants expense. SERVICES You are responsible for the water, gas, electricity and telephone in the property. The suppliers will not allow us to open accounts on your behalf therefore it is important that you ensure that you contact the appropriate suppliers in good time prior to the commencement of the tenancy to have the services transferred into your name otherwise you risk disconnection. The telephone numbers in this respect are:- Electricity: 08000 969 000 Note that deposits may be required by British Telecom and London Electricity. New tenants risk disconnection unless deposits are received by the suppliers prior to occupation. PLEASE REMEMBER: If you change the utility provider you must notify us immediately. COUNCIL TAX It is the legal responsibility of the occupant to register for Council Tax. TELEVISION LICENCE It is the responsibility of the tenant to obtain a current television licence. RENT Rent is due on or before the due dated detailed in the Tenancy Agreement. In the event of payment not being received punctually for whatever reason, any cost incurred by Salter Rex such as special clearance charges, will be the tenant's responsibility. INSURANCE During your tenancy the landlord's contents are insured by the landlord. You should insure your own belongings. Tenant's insurance is available upon request. LANDLORD'S MAIL Please forward to the Management Department detailed above any mail arriving for the Landlord by re-addressing the envelope. PROPERTY VISITS We are required to visit managed properties on a periodic basis. We will advise you in writing prior to a proposed visit of the day we require access so that you may be present if you prefer. Should you not wish to attend, we will use the management keys to gain access. MAINTENANCE ANY MAINTENANCE PROBLEMS you encounter should be reported promptly to your Property Manager. Your property manager can be contacted via the office switchboard on 020 7267 2071. Please do not attempt to carry out any repairs yourself which require specialist knowledge - you might take the problem worse! Our offices are open from 9:30am to 5:00pm Monday to Friday and a voicemail system is in operation which allows messages to be left outside these hours or when the Property Manager is out of the office, Please note, however, that calls relating to non-emergency problems can only be taken between the hours of 9:30am and 5:00pm. Please note that our Management of the property does not extend to those odd jobs which a householder would normally expect to undertake themselves, for example, replacing light bulbs or electric fuses; unstopping the sink when it is blocked by your waster; keeping the down pipes clear of leaves, refix eg. Kitchen door that may have come loose, or general refixing with a screwdriver. IF A NON-EMERGENCY MAINTENANCE ISSUE ARISES OUTSIDE NORMAL OFFICE HOURS a voicemail message should be left for the attention of the Property Manager on the following working day. IF AN EMERGENCY ARISES OUTSIDE NORMAL OFFICE HOURS please leave a message on our voicemail AND ALSO call the emergency mobile number. Please make sure the problem is an emergency before calling the emergency number - see the guide below. We must advise you that if an emergency contractor is called to your property and he reports that the matter could have been safely dealt with as a routine call at a lower cost, we may look to you for the difference or the call out charged. Similarly, if the fault is deemed to be your own (for example, you may have locked yourself out), you will be charged for the call out. WHAT CONSTITUTES AN EMERGENCY? It is not easy laying down strict guidelines but the following notes give you our best advice as to how to assess an emergency when it arises. Most Landlords would agree that an emergency is:-
* A leak that cannot be stopped and that, if not stopped immediately, will cause additional damage to the property. If the leak is not from your own property, but is coming from the above or adjacent property, then those occupants should be contacted immediately. If it is from your property you should immediately turn the water off by means of the stopcock. * A "break-in" or accident that leaves the property insecure. Temporary measures are necessary. * A complete failure of the electrics. You should first telephone the Electricity Board to check that the loss of power is not as a result of a general power cut, unpaid bills or failure to pay for connection. * An electrical fire, especially if the risk of further damage is feared, is also considered an emergency, BUT a localised blown fuse box which knocks out a few lights is not. * A break-down of the heating system at the beginning of a weekend/holiday period when there is risk of the system freezing. Normal heating failures should be reported the following morning, as early as possible during working hours. Most hot water tanks are fitted with an electrical immersion heater which when switched on will provide hot water. If the heating does fail, we will do our utmost to have it working within 48 hours. * Please note, we will only use our listed contractors for any jobs and a time delay might be caused because they are already on existing jobs.
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Tenant Information
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